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Building a High Performing Team

Course Code

MQ792

Duration

1 Day

None
A team’s success is directly linked to the efforts of the individual players and how well those players get along and work with each other. Each player brings to work their own strengths and weaknesses. It becomes critically important to capitalize on each other’s strengths and not allow differences to stand in the way of a team’s success. This course focuses on the importance of team dynamics, synergy, and building collegial relationships. The second half of the day concentrates on specific team issues that hinder their team performance. Other issues such as attitude, perception, trust and communication are examined.
This course is designed for individuals who are team members.

Upon completion of this course, participants will be able to:

  • Identify the characteristics of a good team player
  • Identify individual blockers that hinder people from working together
  • Recognize the PAC Model
  • Create an office vision
  • Identify team/office success factors
  • Create action plans

Introduction
In this introductory section, participants look at their organization and departments relative to how well they work together. Additionally, they develop a list of important characteristics of a team player.

  • Definition of working together
  • Hula-Hoop activity
  • Characteristics of a team member

Why We Want to Work Together
In this section, participants learn the value of working together. They experience the “WIIFM” through two activities.

  • Synergy
  • Tennis ball and bean activities

Factors That Hinder People from Working Together
Although many people want to work together, cultural and personal blockers hinder their ability to do so. This section examines these individual blockers.

  • Perception
  • Mistrust
  • X-O Activity

Building Collegial Relationships
Participants learn a simple model that enhances their ability to interact and communicate as colleagues. Additionally, they practice a technique that aids them from becoming emotionally hi-jacked.

  • PAC Model
  • Five Question Technique

A Look at Our Team
In this section, participants identify the changes that have taken place over the past year and how it affected their team. Participants also review data from the engagement survey to see how they compare with other teams within the organization.

  • Identification of changing events
  • Brief review of engagement survey

Identification of Success Factors
Participants identify their strengths and weaknesses and then categorized them. Once categorized, participants will vote on the most pressing factors affecting their team.

  • Team strengths and opportunities for improvement
  • Categorize and vote on top 5 factors

Action Plans
Participants create action plans for the top five factors. SMART goals will be created for each factor.

  • Identify solutions
  • Presentation of solutions

Summary and conclusion

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