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ITIL® Service Transition

Course Code

MQ852

Duration

3 Days

In order to take the ITIL® Service Transition course, candidates must:
  • Have passed the ITIL® Foundation certification exam
  • In order to take the ITIL® Service Transition exam, candidates must complete the ITIL® Service Transition course and present a Certificate of Completion
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Transition publication in preparation for the examination, paying particular attention to the Service Transition-specific terminology cited in the syllabus and defined in the Official ITIL Acronyms and the Official ITIL Glossary, noting new terms and questions to raise in class
This 3-day (21 contact hours) course provides learners with the knowledge of management level concepts and core information of the activities and techniques within service Transition. To achieve the ITIL® Service Transition certificate in IT service management you must complete all units and successfully pass the corresponding examination.
This course is intended for individuals who require a detailed understanding of the ITIL® Service Transition phase of the ITIL® Core Lifecycle and how it may be implemented to enhance the quality of IT service provisioning within their organization, as well as IT professionals working within or about to enter a Service Transition environment and requiring an understanding of the concepts, processes, functions and activities involved.

This course is also intended for individuals seeking the ITIL® Expert in IT Service Management qualification, or the ITIL® Expert in IT Service Management qualification.

After completing this course, learners will be able to gain knowledge and understanding of:
  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks
Module 1: Introduction to Service Transition
Module 2: Service Transition Principles
Module 3: Service Transition Processes
Module 4: Managing People Through Service Transitions
Module 5: Organizing for Service Transition
Module 6: Service Transition Technology Considerations
Module 7: Implementation and Improvement of Service Transition
Module 8: Challenges, critical success factors and risks
Module 9: Summary, Exam Preparation, and Directed Studies
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