Choose your language:

France
Germany
Hong Kong
India
Ireland
Japan
Malaysia
Netherlands
New Zealand
Singapore
Sweden
United Kingdom
United States

ITIL® Managing Across the Lifecycle (MALC)

Course Code

MQ844

Duration

5 Days

In order to take the ITIL® Managing Across the Lifecycle course, candidates must:
  • Have passed the ITIL® Foundation certification exam
  • In order to take the ITIL® Managing Across the Lifecycle exam, candidates must complete the ITIL® Managing Across the Lifecycle course and present a Certificate of Completion
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • It is also recommended that candidates should complete at least 30 hours of personal study by reviewing the syllabus and the ITIL Managing Across the Lifecycle publication in preparation for the examination, paying particular attention to the Managing Across the Lifecycle-specific terminology cited in the syllabus and defined in the Official ITIL Acronyms and the Official ITIL Glossary, noting new terms and questions to raise in class.
This 5-day (30 contact hours) course provides learners with the knowledge of management level concepts and core information of the activities and techniques within Managing Across the Lifecycle. To achieve the ITIL® Managing Across the Lifecycle certificate in IT service management you must complete all units and successfully pass the corresponding examination.
This course is intended for individuals who require a detailed understanding of the ITIL® Managing Across the Lifecycle aspects of the ITIL® Core Lifecycle and how it may be implemented to enhance the quality of IT service provisioning within their organization, as well as IT professionals working within or about to enter an environment and requiring an understanding of the concepts, processes, functions and activities involved in Managing Across the Lifecycle.

This course is also intended for individuals seeking the ITIL® Expert in IT Service Management qualification, or the ITIL® Expert in IT Service Management qualification.

Upon completion of this course, participants will be able to:
  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability
Module 1: Key Concepts of the Service Lifecycle
Module 2: Communication and Stakeholder Management
Module 3: Integrating Service Management Processes Across the Service Lifecycle
Module 4: Managing Services Across the Service Lifecycle
Module 5: Governance, Roles, People, Competence and the Organization
Module 6: Measurement
Module 7: Implementing and Improving Service Management Capability
Module 8: Summary, Exam Preparation, and Directed Studies
ITIL Logo

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.
All rights reserved.

The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited.
All rights reserved.

Send Us a Message
Choose one