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ITIL® Awareness

Course Code

MQ840

Duration

4 Hours

None

This half-day course provides a general introduction to IT Service Management. The focus is on key terminologies used, what the different service management processes are, and how implementing service management practices can benefit the business and IT in general.
This course is designed for IT and business professionals responsible for developing, supporting, operating, or providing IT services.
Upon completion of this course, participants will be able to:
  • Service management as practice 
  • The ITIL service lifecycle 
  • Generic concepts and definitions 
  • Key principles and models 
  • Selected processes 
  • Selected functions 
  • Selected roles 
  • Technology and architecture 
  • ITIL Competence and training 
Module 1: Service Management as a Practice

Module 2: The ITIL Service Lifecycle

Module 3: Processes, Functions, and Roles in the Service Lifecycle

Module 4: Implementation Considerations
ITIL Logo

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.
All rights reserved.

The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited.
All rights reserved.

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