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Course Code

MQ851

Duration

3 Days

In order to take the ITIL® Service Strategy course, candidates must:
  • Have passed the ITIL® Foundation certification exam
  • In order to take the ITIL® Service Strategy exam, candidates must complete the ITIL® Service Strategy course and present a Certificate of Completion
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Strategy publication in preparation for the examination, paying particular attention to the Service Strategy-specific terminology cited in the syllabus and defined in the Official ITIL Acronyms and the Official ITIL Glossary, noting new terms and questions to raise in class
This 3-day (21 contact hours) course provides learners with the knowledge of management level concepts and core information of the activities and techniques within service strategy. To achieve the ITIL® Service Strategy certificate in IT service management you must complete all units and successfully pass the corresponding examination.
This course is intended for individuals who require a detailed understanding of the ITIL® Service Strategy phase of the ITIL® Core Lifecycle and how it may be implemented to enhance the quality of IT service provisioning within their organization, as well as IT professionals working within or about to enter a Service Strategy environment and requiring an understanding of the concepts, processes, functions and activities involved.

This course is also intended for individuals seeking the ITIL® Expert in IT Service Management qualification, or the ITIL® Expert in IT Service Management qualification.

After completing this course, learners will be able to gain knowledge and understanding of:
  • Introduction to service strategy
  • Service strategy principles
  • Service strategy processes
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks
Module 1: Introduction to Service Strategy
Module 2: Service Strategy Principles
Module 3: Service Strategy Processes
Module 4: Governance
Module 5: Organizing for Service Strategy
Module 6: Technology Considerations
Module 7: Implementing Service Strategy
Module 8: Service Strategy Challenges, Critical Success Factors, and Risks
Module 9: Summary, Exam Preparation, and Directed Studies
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