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Course Code

MQ847

Duration

5 Days

In order to take the ITIL® Release, Control, and Validation course, candidates must:
  • Have passed the ITIL® Foundation certification exam
  • In order to take the ITIL® Release, Control, and Validation exam, candidates must complete the ITIL® Release, Control, and Validation course and present a Certificate of Completion
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • It is also recommended that candidates should complete at least 30 hours of personal study by reviewing the syllabus and the ITIL Release, Control, and Validation publication in preparation for the examination, paying particular attention to the Release, Control, and Validation-specific terminology cited in the syllabus and defined in the Official ITIL Acronyms and the Official ITIL Glossary, noting new terms and questions to raise in class.
This 5-day (30 contact hours) course provides learners with the knowledge of management level concepts and core information of the activities and techniques within Release, Control, and Validation. To achieve the ITIL® Release, Control, and Validation certificate in IT service management you must complete all units and successfully pass the corresponding examination.
This course is intended for individuals who require a detailed understanding of the ITIL® Release, Control, and Validation aspects of the ITIL® Core Lifecycle and how it may be implemented to enhance the quality of IT service provisioning within their organization, as well as IT professionals working within or about to enter a Release, Control, and Validation environment and requiring an understanding of the concepts, processes, functions and activities involved.

This course is also intended for individuals seeking the ITIL® Expert in IT Service Management qualification, or the ITIL® Expert in IT Service Management qualification.

After completing this course, learners will be able to gain knowledge and understanding of:
  • The importance of service management as a practice concept and service transition principles, purpose and objective
  • The importance of ITIL release, control and validation while providing service
  • How all processes in ITIL release, control and validation interact with other service lifecycle processes
  • What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes
  • How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
  • How to measure ITIL release, control and validation
  • The importance of IT security and its contributions to ITIL release, control and validation 
  • The technology and implementation considerations surrounding ITIL release, control and validation
  • Change management as a capability to realize successful service transition
  • Service validation and testing as a capability to ensure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Request fulfillment and change evaluation to ensure meeting committed service level performance
  • Release, control and validation process roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks associated with ITIL release, control and validation
Module 1: Introduction to Release, Control, and Validation (RCV)
Module 2: Change Management
Module 3: Service Asset and Configuration Management (SACM)
Module 4: Service Validation and Testing
Module 5: Release and Deployment Management
Module 6: Request Fulfillment
Module 7: Change Evaluation
Module 8: Knowledge Management
Module 9: Release, Control, and Validation Roles and Responsibilities
Module 10: RCV Technology and Implementation Considerations
Module 11: Summary, Exam Preparation, and Directed Studies
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