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Troubleshooting and Maintaining Cisco IP Networks (300-135 TSHOOT)

Course Code

TO405

Duration

The duration of this course is 5 days or 10 nights (Monday through Friday) and is structured to deliver lecture and hands-on experiences through practical exercises involving system installation, configuration and troubleshooting.

Due to the pace and duration of this course, ideal candidates for this course operate in medium to very large computing environment:

  • The Troubleshooting certification is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions
  • Hold the Cisco Certified Network Associate (CCNA) certification
This course provides the knowledge and skills to troubleshoot routing and switching technologies. The course covers all the major topics on the Troubleshooting Exam, enabling you to master the following concepts and technologies: Common network maintenance tasks and tools, Troubleshooting models, Cisco IOS® troubleshooting commands and features, Troubleshooting Cisco Catalyst® Switches and STP, Troubleshooting routing protocols, Route redistribution, security, and router performance troubleshooting, IP services and IP communications troubleshooting, IPv6 troubleshooting and Large enterprise network troubleshooting.

The Troubleshooting and Maintaining Cisco IP Networks (TSHOOT 300-135) is a qualifying exam for the Cisco Certified Network Professional CCNP® certifications. The Troubleshooting exam will certify that the successful candidate has the knowledge and skills necessary to use troubleshoot advanced IP addressing, routing and switching in implementing scalable and secure Cisco routers and switches connected to LANs and WANs.

Documentation
Course Materials consist of the following materials:
A Welcome Kit
CCNP Troubleshooting Study Guide
The CCNP Virtual Lab (Sybex e-trainer)

Exam Preparation
Completion, review and discussion of examination question examples.

Examination
Within the three domains, Cisco will ask advanced questions on packet switching, trunking, and other complex switching technologies. As with most Cisco exams, the SWITCH is considered to be very challenging. Participants should expect to spend many hours studying for this exam both in lab and in text. The exam normally lasts 75 minutes. However, you will have 90 minutes to complete the exam.

Criteria for Certification
Cisco does not publish the pass score for this exam; however rumors say that the normal passing score is 849 out of 1000. The exam contains somewhere between 60 and 70 questions that include multiple choice, drag and drop, and simulation style questions in varying numbers.
This course is designed for IT professionals who have a large amount of experience with network design and implementation.

Upon completion of this course, participants will be able to:

  • Identifying Common Maintenance Procedures
  • The Network Maintenance Toolkit
  • Understand Troubleshooting Methods
  • Using Troubleshooting Procedures
  • Including Troubleshooting in Routine Network Maintenance
  • Cisco IOS Diagnostic Tools and Specialized Diagnostic Tools
  • Performing Packet Captures
  • Creating a Baseline with SNMP and NetFlow
  • VLAN Troubleshooting
  • Spanning Tree Protocol Troubleshooting
  • Resolving InterVLAN Routing Issues
  • Router Redundancy Troubleshooting
  • Cisco Catalyst Switch Performance Troubleshooting
  • Layer 3 Troubleshooting
  • Troubleshooting EIGRP, OSPF, and BGP
  • Route Redistribution Troubleshooting
  • Router Performance Issues
  • Processes That Commonly Cause Excessive CPU Utilization
  • Cisco IOS Commands Used for Troubleshooting High Processor Utilization
  • Troubleshooting Operation of Process Switching and Fast Switching
  • Operation of Cisco Express Forwarding
  • Troubleshooting Packet Switching Modes
  • Common Memory Troubleshooting Targets
  • Excessive BGP Memory Use
  • Introduction to Cisco IOS Security
  • Security Troubleshooting Targets
  • Configuring and Troubleshooting the Cisco IOS Firewall Feature
  • NAT Troubleshooting
  • DHCP Troubleshooting
  • Voice Troubleshooting
  • Video Troubleshooting
  • Troubleshooting IPv6
  • OSPFv3 Troubleshooting and RIPng Troubleshooting
  • Application Network Services Troubleshooting
  • Wireless Troubleshooting Targets
  • Remote Office Troubleshooting
  • Complex Network Troubleshooting
  • Tools for Final Preparation
  • Information about the TSHOOT Exam

Benefits
A solid credential that can be utilized in any industry
Validation of achievement in an industry-valued skill
Viable career path, leading to higher level positions

Domains of Exam
Routing and Switching Technology
Implementation and Operation
Planning and Design


Module 1: Introduction to Network Maintenance
Identifying Common Maintenance Procedures
The Network Maintenance Toolkit

Module 2: Introduction to Troubleshooting Processes
Troubleshooting Methods
Practice Exercise: Selecting a Troubleshooting Approach
Using Troubleshooting Procedures
Problem Report
Including Troubleshooting in Routine Network Maintenance

Module 3: The Maintenance and Troubleshooting Toolbox
Cisco IOS Diagnostic Tools
Specialized Diagnostic Tools
Performing Packet Captures
Creating a Baseline with SNMP and NetFlow

Module 4: Basic Cisco Catalyst Switch Troubleshooting
VLAN Troubleshooting
Spanning Tree Protocol Troubleshooting
Trouble Ticket: STP

Module 5: Advanced Cisco Catalyst Switch Troubleshooting
Resolving InterVLAN Routing Issues
Router Redundancy Troubleshooting
Cisco Catalyst Switch Performance Troubleshooting
Trouble Ticket: HSRP

Module 6: Introduction to Troubleshooting Routing Protocols
Layer 3 Troubleshooting
EIGRP Troubleshooting
Trouble Ticket: EIGRP

Module 7: OSPF and Route Redistribution Troubleshooting
OSPF Troubleshooting
Trouble Ticket: OSPF
Route Redistribution Troubleshooting
Trouble Ticket: Route Redistribution with EIGRP and OSPF

Module 8: Troubleshooting BGP and Router Performance Issues
BGP Troubleshooting Issues
Trouble Ticket: BGP
Router Performance Issues
Processes That Commonly Cause Excessive CPU Utilization
Cisco IOS Commands Used for Troubleshooting High Processor Utilization
Operation of Process Switching
Operation of Fast Switching
Operation of Cisco Express Forwarding
Troubleshooting Packet Switching Modes
Common Memory Troubleshooting Targets
Excessive BGP Memory Use

Module 9: Security Troubleshooting
Introduction to Cisco IOS Security
Security Troubleshooting Targets
Configuring and Troubleshooting the Cisco IOS Firewall Feature
Trouble Ticket: Cisco IOS Security

Module 10: IP Services Troubleshooting
NAT Troubleshooting
DHCP Troubleshooting
Trouble Ticket: NAT

Module 11: IP Communications Troubleshooting
Voice Troubleshooting
Video Troubleshooting
Trouble Tickets: Unified Communications

Module 12: IPv6 Troubleshooting
Troubleshooting IPv6
OSPFv3 Troubleshooting
Trouble Ticket: IPv6 and OSPF
RIPng Troubleshooting
Trouble Ticket: IPv6 and RIPng

Module 13: Advanced Services Troubleshooting
Application Network Services Troubleshooting
Wireless Troubleshooting Targets

Module 14: Large Enterprise Network Troubleshooting
Remote Office Troubleshooting
Complex Network Troubleshooting

Module 15: Final Preparation
Tools for Final Preparation
Information about the TSHOOT Exam
Exam Engine and Questions on the CD
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