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Imagine you’re an IT manager sitting at your desk one Friday when one of your best applications developers comes into your office. “We need to talk,” she says. “I’m giving my two weeks’ notice.” After she leaves, you put your head in your hands and wonder what your next steps will be—and how to prevent this from happening again. Your departing employee said she never had the opportunity for new skills training, but your company has a skills training program in place. She said she felt like the job was a dead end and there weren’t opportunities to advance, leaving you confused because you were grooming her to be team lead. The hardest part to hear was when she said she didn’t feel that the company was making an impact and she didn’t know where she fit in to the corporate vision. “How can that be,” you think, “we have an employee value proposition—somewhere.” How can IT leaders better engage IT professionals and improve retention? How can IT leaders mitigate the effects of attrition?