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TEKsystems Survey Finds That Most Organizations Lack Mature Mobility Strategies

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About TEKsystems

People are at the heart of every successful business initiative. At TEKsystems, we understand people. Every year we deploy more than 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT human capital management enable us to help our clients achieve their business goals–while optimizing their IT workforce strategies. We provide IT staffing solutions, IT talent management expertise and IT services to help our clients plan, build and run their critical business initiatives. Through our range of quality-focused delivery models, we meet our clients where they are, and take them where they want to go, the way they want to get there.

Hanover, Md. – May 15, 2013 – TEKsystems®, a leading provider of IT staffing solutions, IT talent management expertise and IT services, today released new research on organizations’ mobile strategies, including approaches to implementing mobile technologies and addressing common mobility obstacles. The study conducted on behalf of the TEKsystems Mobility Services practice represents the perspectives of 232 IT and business leaders and found that most have yet to develop the mature strategies necessary to implement mobile technology within their organizations successfully. Key findings include:

Organizations Lack Mature Mobile Strategies

  • Maturity: More than three-quarters (78 percent) of respondents ranked their mobility strategies at low to medium maturity, with 40 percent indicating that their organization’s mobility strategy was weak. A mere 22 percent ranked their mobile strategy as being mature.
  • Centers of Excellence: More than three-quarters (81 percent) of respondents indicate their organizations do not have a mobility center of excellence (COE) designed to address the unique, rapidly evolving mobile environment, illustrating an absence of an enterprise-wide approach to developing in-house expertise and best practices.

Obstacles for In-House Mobile Application Development

  • Skills: Forty-one percent of respondents struggle with finding and attracting the talent and skills required to handle mobility projects in-house. As a result, almost two-thirds (65 percent) say they are likely to partner with a technology- and platform-agnostic mobility vendor. 
  • Variety of Platforms: Nearly half (45 percent) of the respondents find that supporting the full range of popular mobile platforms is the most daunting aspect of mobile application development.

“Keeping pace with mobile technologies requires organizations to have various skill sets outside of traditional enterprise IT, which many organizations do not already have,” says TEKsystems Application Development Practice Director, Sam Malek. “Often, going outside of the organization provides the biggest bang for the buck because vendors with dedicated mobility practices can deliver the full suite of required talent and services.”

Outsourcing to Mobile Application Development Vendors

  • Likelihood and Reasons: More than one-third (38 percent) of respondents have chosen to outsource the development of mobile applications. The top three reasons for outsourcing were:
    • Better expertise than available in-house (67 percent)
    • Lack of mobility development as a core competency in-house (56 percent)
    • Faster time to completion (47 percent)
  • Vendor Sourcing and Risk: On average, organizations partner with two external vendors for mobile support, with some partnering with as many as five. However, 65 percent of all respondents indicate that they would like to work with the same number of vendors or less.
  • Needs: Sixty percent of respondents would like a vendor to focus more on application development, while more than half (53 percent) seek a vendor that can design and implement sound quality assurance. At least three-quarters of respondents cite developing and testing of mobile applications across different platforms, screen sizes and versions as being among the most important aspects of mobile application development. Thirty-eight percent are concerned with getting the UI and user experience right.
  • Expectations: Fifty-seven percent expect their vendor to provide an innovative solution to their needs, including delivery models, tools and best practices. Eighty-one percent believe that it is important for their mobile vendor to handle end-to-end security requirements for mobile applications.
  • Vendor Satisfaction: Sixty percent are looking for a better experience from their mobile vendors. More than one-quarter (26 percent) of respondents feel their projects have been put at risk due to their vendors’ unqualified resources and skill sets.

“Vendors offering mobility as a dedicated practice increase their appeal to potential clients by demonstrating that they have a specialized staff that is familiar with the tools, frameworks and unique skills required to deliver effective mobile applications across a number of mobile platforms,” says Malek. “From there, it’s critical to maintain a close relationship with the client so that they can course correct as necessary throughout the development process and deliver a final product that is satisfying for all involved.”

TEKsystems' Sam Malek is available for additional commentary. For more information about the survey or to schedule an interview please contact Rick McLaughlin (TEKsystems@daviesmurphy.com).