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People are at the heart of every successful business initiative. At TEKsystems, we understand people. Every year we deploy more than 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT human capital management enable us to help our clients achieve their business goals–while optimizing their IT workforce strategies. We provide IT staffing solutions, IT talent management expertise and IT services to help our clients plan, build and run their critical business initiatives. Through our range of quality-focused delivery models, we meet our clients where they are, and take them where they want to go, the way they want to get there.
HANOVER, MD – September 01, 2011 – TEKsystems®, the nation’s leading technology staffing and services company, today announced results of its 2011 TEKsystems Staffing Customer and Consultant Survey. Overall, clients rate TEKsystems 25% higher than its competition in overall satisfaction, while consultants rate the company 19% higher.
Conducted in partnership with Loyalty Research Center (LRC), TEKsystems annually surveys its customers and IT consultants. This year’s survey reflects the opinions of approximately 1,900 IT staffing customers and 7,200 IT consultants. The survey provides TEKsystems with key insight into its clients and consultants, and the IT services market, which allows it to optimize processes and advise on the most effective workforce planning strategies.
In addition to rating TEKsystems higher than its competition in overall satisfaction, clients note that they are 28% more likely to recommend TEKsystems than the competition. Respondents point to three prevailing reasons why, including consultant quality (23% higher than the competition), the service they receive from account managers (31% higher than the competition) and TEKsystems’ ability to take ownership of business outcomes (21% higher than the competition).
“Quality is paramount,” says TEKsystems Director, Rachel Russell. “We utilize our proprietary Staffing Quality Process® to ensure that we find the right candidates to support our clients’ critical initiatives. Further, TEKsystems is focused on building long-term relationships with consultants, allowing us to match them to the right opportunities as their skills and career goals evolve.”
A focus on understanding local IT labor markets and clients’ unique business needs, combined with the ability to assist with proactive workforce planning are keys to the relationships that TEKsystems account managers build with clients. “The 31% margin between us and our competitors showcases our deep connection with our customers,” says Russell. “Not only do we help them plan and build their teams, but also, we stay engaged post-placement to help drive project success and ensure that our consultants remain engaged and committed throughout each engagement.”
“Survey results confirm another trend we’re seeing,” adds Russell. “Clients are looking for providers to assume more responsibility for outcomes. With that in mind, TEKsystems continues to invest in deliverable-based offerings within our applications, network infrastructure, IT support, education and IT asset management services. Our goal is to help our clients achieve business results by delivering the right people through the best models – when, where, and how clients need them.”
Survey results indicate that IT consultants are 24% more likely to recommend TEKsystems than the competition, underscoring the strong relationships that the company builds with each technical professional. When asked why they choose TEKsystems over its competitors, consultants point to consistent employment (30% higher than the competition), matching them to the right job roles (11% higher than the competition) and the personalized service they receive from their recruiter (eight percent higher than the competition) as key drivers.
“The relationships we build with our consultants go deeper than the 70,000 placements we make annually,” says Russell. “We aim to keep them continuously employed by utilizing our formal retention process. Post-placement, we engage in regular communication that allows us to be responsive to their needs and consistently provide new opportunities that align to their evolving skills, goals and interests.”
“Capturing the voice of our clients and IT consultants is central to our success,” says Russell. “Our annual surveys provide a formal means to evaluate feedback and identify areas of improvement that will enable us to enhance our services and form better, longer term partnerships with our clients and our consultants.”