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People are at the heart of every successful business initiative. At TEKsystems, we understand people. Every year we deploy more than 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT human capital management enable us to help our clients achieve their business goals–while optimizing their IT workforce strategies. We provide IT staffing solutions, IT talent management expertise and IT services to help our clients plan, build and run their critical business initiatives. Through our range of quality-focused delivery models, we meet our clients where they are, and take them where they want to go, the way they want to get there.
HANOVER, MD – September 29, 2010 – TEKsystems®, the nation’s leading technology staffing and services company, was named to Inavero’s 2010 Best of Staffing™ list for achieving a level of candidate satisfaction that outpaces the industry standard by more than three times. This list is the only award that recognizes providers for exceptional service to consultants. Inavero uses the Net Promoter Score (NPS) methodology to define the staffing industry’s elite leaders in service quality and commitment to candidate satisfaction.
Out of 6,000 staffing firms in North America, less than one percent (only 28 firms) were recognized with the “Best of Staffing” distinction. To qualify, Inavero surveyed thousands of consultants placed on assignment within the prior three months and analyzed responses to determine satisfaction levels. Firms that made the list proved to offer an exceptional experience – optimizing communication, caring, and community among their candidates. As a result, these providers generate a high degree of candidate loyalty in the industry.
“Building and sustaining relationships with our technical professionals is critical to providing successful outcomes for our clients,” said TEKsystems Director Rachel Russell. “Most companies know it’s important to focus on client satisfaction. Unfortunately, what many seem to forget is the inherent connection between client satisfaction and how a company treats its people. At TEKsystems, we’ve designed our operations to ensure we act as true partners to our consultants in helping them advance their careers over time. The more we can deepen trust and loyalty within our IT consultant network, the better we can serve our end clients.”
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero's proprietary technology platform gathers and reports staffing firm client and candidate satisfaction information through online surveys. Inavero's team analyzes satisfaction feedback from more than 300,000 staffing firm clients and job candidates each year, and serves as the American Staffing Association's exclusive research partner. The firm's surveys protect more than $4.3 billion in staffing firm annual revenue. For more information on Inavero, please visit www.inavero.com.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld