TEKsystems Global Services Achieves the AWS Service Delivery Designation for Amazon Connect

TEKsystems Global Services innovates the contact center experience through Amazon Connect expertise.

(HANOVER, MD., June 12, 2025) – TEKsystems Global Services, a leading provider of business and technology services, achieved Amazon Web Services’ (AWS) Service Delivery designation for Amazon Connect. This accomplishment signifies the proven success of TEKsystems Global Services (TGS) helping companies improve customer experience journeys and business outcomes through Amazon Connect.

Earning the AWS Service Delivery designation differentiates TGS as an AWS Partner Network (APN) member who follows best practices and demonstrates specialized technical proficiency in recommending and implementing Amazon Connect to enterprises seeking scalability, cost-effectiveness and seamless integration for customer support operations.

“With our customer-focused approach, it’s fitting to earn a Service Delivery designation that enhances everyday customer interactions,” said Michael Clarke, executive director of global alliances at TGS. “It also validates our commitment to helping companies reach their business and transformation goals by leveraging the breadth and depth of advanced services available within the AWS ecosystem.”

AWS Partners who have the Amazon Connect designation are positioned to help enterprises address modern business challenges by delivering omnichannel support that produces natural, personalized customer engagement at any scale. This AI-powered, cloud-based Contact Center as a Service (CCaaS) solution features self-service configuration, allowing businesses to easily adapt and meet customers where they are. Featuring productivity tools and advanced analytics, Amazon Connect improves operational efficiency and customer satisfaction.

TGS’ Reimagine CX leverages the power of Amazon Connect to transform contact centers with deep customization, scalability and intelligence. Customers partner with TGS to create a highly adaptable, AI-enhanced and customer-focused contact center solution that goes beyond the standard Amazon Connect implementation. TGS’ framework enhances the contact center experience with advanced self-service, AI-driven personalization and real-time analytics. With libraries of customizable Amazon Lex chatbots and knowledge-driven Amazon Q integrations, TGS empowers customers to handle routine tasks independently, while agents benefit from enhanced assistance and sentiment-based insights. Additionally, integrated cost-saving measures, automated compliance and role-based security ensure that each contact center operates optimally and securely.

AWS is enabling scalable, flexible and cost-effective solutions for companies, from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Service Delivery Program to help customers identify APN Services Partners with deep experience delivering specific AWS services. In addition to the benefits received as an APN member, AWS Service Delivery Partners qualify for increased visibility to AWS customers, better connections to help go-to-market outcomes, and exclusive access to technical service trainings.

Partners can earn specializations in select AWS services through the AWS Service Delivery Program. The services are chosen based on several factors, including a high customer demand for validated, experienced AWS Partners to help them be successful with that service.

TGS also holds Service Delivery designations for Amazon Redshift, Amazon EMR, AWS Glue, AWS Lambda and AWS GovCloud (U.S.).

For more information about TGS’ AWS expertise, visit TEKsystems.com.

For media inquiries, please contact Kierstin O’Guinn.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers—including 80% of the Fortune 500—across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.