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A Story of Owning Change


The gift that keeps on delivering Best Buy’s elevated holiday rush performance


stores prepped for peak demand rush


of systems online for holiday season

A man watching a ipad


Best Buy is a consumer electronics powerhouse. They dominate the industry by pushing the limits of retail experiences—imagining the unimaginable to deliver better customer experiences that truly delight.

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Technology data

The proposition:Better than best

The bulk of Best Buy’s annual revenue is earned between Thanksgiving and Christmas. They ramp up to meet the holiday rush.

Best Buy holds themselves to high standards during the holiday season—one being ensuring that at least 97 percent of their in-store systems are online beforehand—so shoppers can shop without disruption. With more than 1,000 stores across North America, they needed a pragmatic, high-functioning partner to make sure their systems would rise to the challenge.

Our proposal:Unwrapping performance

Cue: An IT health check to confirm systems were primed for peak demand. Partnering with Best Buy’s deployment operations center, we performed IT health checks—a program unique to Best Buy—at more than 1,000 stores over six weeks. Visiting an average of 47 locations per day, we tested equipment—like POS systems, handheld devices, manager and administrative workstations, printers, label makers, kiosks—to make sure they were fully functional, optimized and connected to their network.

And to ensure a repeatable model for consistency and efficiency, we leveraged our Center of Excellence for developing our team composition and deployment schedule.

Powerful partnership:Scalability, flexibility ignited

A strong partnership is an active one. To accomplish our goal of checking 1,000 stores in six weeks, we prioritized flexibility and collaboration. Staying highly agile and communicative, we kept a pulse on Best Buy’s processes to ensure a seamless integration and well-orchestrated delivery. Our partnership with Best Buy has been critical to the success of their annual IT health checks. Holiday shoppers can check out with ease, and offline systems never jeopardize profitability.

City landscape

Real-world Results

Integrating these IT health checks into Best Buy’s yearly process helps ensure their systems are up, running and capable of delivering holiday cheer. Now, they exceed their IT system criteria every year—so the maximum number of transactions can be completed faster, more efficiently and ultimately keep their seasonal revenue sky-high.

With this program, Best Buy is seeing increased efficiency and has reduced overstaffing to compensate for technology issues. And the greatest gift of all? Bringing customers the best in buys and a seamless holiday shopping experience.

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