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We offer varying degrees of service ownership to provide you with the precise level of deployment support needed to meet your goals. Our focus areas include:
We support large IT hardware and software deployments for clients facing logistical and scheduling challenges. With over 100 locations, TEKsystems is uniquely positioned to support most geographically dispersed locations with local resources. We also provide next day end-user support to minimize the impact on your support teams.
TEKsystems manages the replacement and upgrade of credit card readers / PIN pads to support the use of EMV (Europay, MasterCard® and Visa®) technology in combating counterfeit fraud. As retailers move to adopt chip-enabled point-of-sale systems, we are able to remove old readers, upgrade payment applications and replace equipment.
TEKsystems helps our clients overcome the challenges associated with enterprise-wide Microsoft upgrades. As a Microsoft Gold partner, our Microsoft deployment services are backed by a team of certified experts.
TEKsystems packages applications utilizing an on-site team of packaging experts who work with the client’s application owners for requirements gathering and user acceptance testing.
We offer comprehensive Active Directory services, including producing migration plans, evaluating Active Directory environments to be migrated, customizing a migration process, preparing users for migration, resolving migration failures and providing post-migration user support.
TEKsystems seamlessly interfaces with your IT Service Management system to provide resolution for end-user support needs across a campus or dispersed locations. We provide consistent processes, resources and accountability for meeting IT desktop support productivity goals.
TEKsystems helps you build a high-performance team and measure team productivity. We assist in resource selection, onboarding, knowledge management, resource management, contract management, deliverable management and resource capacity planning.
We manage IT logistics and mitigate business disruption while increasing the speed at which you can deploy technology. Through our National Logistics Office, we centrally coordinate the sourcing, screening and deployment of qualified resources in each local market. Our PMI-certified management team manages project execution and our Service Management Portal allows for online collaboration, document sharing and status reporting.
With more than a decade of experience successfully delivering thousands of technology deployments, our customers rate their satisfaction with our services at 95 percent or greater. We utilize a customized project management methodology to deliver on infrastructure deployments. Our Project Management Office ensures consistent project governance while our project managers provide detailed reporting.
Since technology deployment is one of our core competencies, we enable your permanent staff to stay focused on their core duties. We can scale resources up or down quickly, while maintaining quality standards thanks to our direct access to 81 percent of IT professionals. Our proven technology resource management processes help us effectively screen, onboard and retain great talent in each local market to manage schedules across geographically dispersed and logistically complex installation locations. Our integration process ensures we establish an understanding of your current operational processes and assemble a team that seamlessly fits into your environment.
Your business is important to us, and we are committed to partnering with you to deliver the best outcomes for your organization. We offer an adaptable partnership to our clients; as project changes occur, we are able to adjust to your project needs and supply solutions and resources to overcome obstacles. You can rely on us to perform with the highest standards of competence and character, doing what we say we will and standing by our results.
In addition to our Technology Deployment practice, our Infrastructure Services include Collaboration Services, Support Services, Information Security, IT Service Management and Data Center and Cloud. We also offer self-paced, instructor-led, virtual and blended learning curriculums through TEKsystems Learning Solutions. As a dominant leader in ITIL® training, we offer executive overviews, simulations and certifications.