ERP Support Services
Enterprise resource planning (ERP) programs are immense, expensive and complicated undertakings that impact nearly every area of an organization. With 67 percent of ERP initiatives over budget and 97 percent taking longer than expected to complete, it is imperative for leaders to align with partners that can expertly and efficiently help them meet their goals.
TEKsystems® ERP Support Services
TEKsystems ERP Support Services bring laser-focused attention to critical success factors that are often overlooked in ERP solutions. Our customized service delivery methodologies, coupled with our unparalleled access to seasoned ERP professionals, enable us to expertly support and complement your internal efforts as well as those of an implementer.
Our ERP practice delivers support services to address the following needs:
We support the following ERP systems:
- Oracle Suite
- JD Edwards
- Microsoft Dynamics
TEKsystems provided us with a Help Desk solution that provided the best balance between the technical expertise our users have come to expect and the commitment to customer service that we demand, at a cost that makes the delivery of help desk services a good value proposition for our organization.
- Client employee, Peabody
The best part about our partnership has been the open dialogue we have engaged in throughout the relationship. Through continuous feedback and regular reviews, we have been able to ensure consistently high standards of customer service making the TEKsystems Service Desk and our IT Department appear as one team. Our ability to support our end users anytime, anywhere in the world is greatly facilitated by the 24x7x365 coverage the TEKsystems Service Desk team provides.
- Chief Technology Officer, Hogan Lovells
TEKsystems has consistently been a value added partner and they have helped take ownership of our day to day Operations Command Center (OCC) operations. TEKsystems raised the bar and has also made an impact by helping us reach our goals around continuous process improvement. I see my partners at TEKsystems and the team they helped place here as trusted advisors.
- IT Manager, Wawa
TEKsystems was a pleasure to work with and took the time to understand our project and our unique needs. TEKsystems was a major factor in the success of our project and we would gladly work with them again in the future.
- Client Project Manager, Allstate