Application Management Outsourcing

Knowledge transfer is one of the most challenging aspects of applications outsourcing. Multiple systems and interfaces are involved, and each must be understood, defined and managed seamlessly. The best application management outsourcing models successfully navigate these complexities to lower the total cost of ownership, increase service levels and streamline new efficiencies.

TEKsystems® Application Management Outsourcing Services

Our Application Management Outsourcing practice supports, maintains and enhances enterprise applications that are critical to your business. As an experienced application management services partner, we work with you to establish a well-defined outsourcing strategy that supports your business objectives and offers predictable service levels. We use a proven ITIL®-based approach. Unlike other large, global outsourcing companies, we quickly adapt and tailor our application management solutions to meet your unique specifications.

 Our capabilities include:

  • IT Application outsourcing assessments
  • IT Application outsourcing consulting
  • IT Application management
    • Ongoing application support and maintenance
    • Change/release management
    • Application retirements
  • Service management office
    • Service management teams
    • ITIL processes
    • Proprietary delivery methodologies
    • On-site, off-site stateside, near-shore and off-shore delivery models

How We Drive Business Outcomes

Seamless Transition

We utilize a proven application management transition methodology to partner with you to ensure the success of your projects. Our transition programs are custom-built and designed to integrate people, process, technology and management practices seamlessly.

Lower Cost of Ownership

We lower your total costs by using proven processes, off-shore centers and a predictable cost model. Our Application Management Center of Excellence (COE) leverages research, lessons learned and best practices from ITIL® and PMI frameworks to guide how we gather and understand requirements, facilitate knowledge transfer and provide superior services.

Increased Service Value

To increase service value and deliver anticipated benefits, we focus on understanding and aligning with your business drivers through our partnership model. Our project management and governance organizations provide metrics-driven oversight and governance for each client engagement so you can easily validate the positive impact we make.

Enhanced Efficiency

We use an ITIL®-focused service management framework that emphasizes continual service improvement. Our defined approach is built on the highest industry standards and includes best practices for documentation, transition and incident management processes.

The Right Resources

We offer experienced and dedicated experts to manage engagements and the appropriate knowledge transfer and management processes to seamlessly deliver results. Thanks to our relationship with TEKsystems Staffing Services, we also scale and augment our teams with IT professionals who possess the precise mix of technical skill and business acumen you require.

Select Clients

  • Aetna Insurance

    Provided supplemental resources in specific skill sets that are managed by Aetna. The team complement varied as needs dictated, allowing the customer flexible access to technical professionals.

  • Allstate

    Responsible for architecture, development, support and maintenance of critical systems and data-processes for Allstate Motor Club, meeting key business requirements for its custom call center applications, data marts and customer-facing websites.

  • Americo Life

    Delivered a co-managed service that includes monitoring, support, maintenance, enhancement of existing systems, and supported development of new systems, while significantly lowering costs through the use of off-shore and near-shore team members.

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  • I’ve been extremely impressed with TEKsystems’ off-shore development team, which possesses deep domain knowledge and well defined processes. Their performance has earned them a spot as one of my most trusted vendors.

    Vice President & CIO, Financial Services Company

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