HANOVER, Md. – February 8, 2013 – TEKsystems®, a leading provider of IT staffing solutions, IT talent management expertise and IT services, announced today it earned a position on Inavero’s 2013 Best of Staffing™ Client and Best of Staffing™ Talent lists. Inavero’s Best of Staffing competition, presented by CareerBuilder, is the nation’s only statistically valid, objective award in the industry that reveals which staffing agencies are delivering exceptional service to their clients and the permanent and temporary employees for whom they find jobs.
“IT staffing is a critical component of many organizations’ business strategies. It is also of great value to those IT professionals seeking contract employment. Receiving the Best of Staffing awards from our clients and our consultants validates our positive impact on both sets of customers we serve,” says TEKsystems Director Rachel Russell. “We are very grateful to those who took the time to provide their honest feedback and let the industry know how much they value our services.”
Best of Staffing™ Program
Each year, less than 1 percent of all staffing and recruiting firms earn Best of Staffing™ status. The Best of Staffing awards set out to recognize the top staffing firms who set themselves apart through partnership, accountability, customer service and other attributes. Firms making the Client list received high marks for possessing extensive industry and business knowledge, being responsive and demonstrating a strong ability to partner with client stakeholders. Staffing companies that provide consistent communication, are honest and forthright, and operate with a sense of urgency stand out as key customer service attributes amongst the Talent audience.
To earn a spot on the list, staffing and recruiting firms are required to survey both clients and consultants who they recently worked with or whom were placed on assignment for a recent, consecutive three month period. For the Client list, staffing firms needed a minimum response rate of 20 percent or 500 responses to ensure the score’s validity. Similarly, to make the Talent list, participating firms had to receive a response rate of at least 20 percent or 1,000 consultant responses.
The Net Promoter Score® was used as the basis for scoring client and talent satisfaction levels. Staffing firms named to the Best of Staffing Client list were required to attain a 55 percent Net Promoter Score®, compared to an industry average of 17 percent. Those named to the Best of Staffing Talent list needed to achieve a 50 percent Net Promoter Score®, compared to an industry average of 30 percent.
Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive research partner.
Inavero’s Best of Staffing™ is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.
People are at the heart of every successful business initiative. At TEKsystems, we understand people. Every year we deploy over 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT human capital management enable us to help our clients achieve their business goals - while optimizing their IT workforce strategies. We provide IT staffing solutions, IT talent management expertise and IT services to help our clients plan, build and run their critical business initiatives. Through our range of quality-focused delivery models, we meet our clients where they are, and take them where they want to go, the way they want to get there.
TEKsystems. Our people make IT possible.