IT initiatives are too important to leave to chance. An effective system to define processes, report progress, mitigate risks and capture lessons learned is imperative to achieve desired outcomes, time and again.
TEKsystems® Project Governance
With a robust set of project management tools, best practices and industry-specific resources, our project management and governance organizations allow IT teams to deliver consistent, high-quality application and infrastructure solutions while meeting customer requirements.
Our project management experts proactively identify and manage a Project Management Life Cycle (PMLC) which is based on Project Management Institute's (PMI) PMBOK® Our PMLC ensures team integration, scope management and consistent use of process standards and collaboration tools. Our process and tools are continually improved upon by the feedback received through our formal lesson learned and customer feedback exercises. Opportunities to improve are captured and monitored through our Corrective and Preventative Action (CAPA) process.
Effective communication is critical to project success. Using a Service Management Portal (SMP), we leverage the collaboration features of Microsoft® SharePoint that enable each project team to have a unique portal to share ideas, communicate status and archive project records. Easy and secure online access allows users to remain up-to-date on the current status and next steps through dashboard displays designed specifically for that project. Stakeholders receive proactive and predictable communication from TEKsystems designed to provide a consistent customer experience and increased satisfaction.
While each engagement may follow a slightly tailored approach, the Project Management Office (PMO) focuses on activities which ensure scope management, customer satisfaction and high-quality project deliverables. The PMO governs the processes used in project execution, evaluates performance, captures lessons learned, and drives continual improvement within our business model to enhance your experience
Quality Management System
TEKsystems provides clients with a certified ISO 9001 and ISO 27001 Quality Management System (QMS). While each service and project is governed by the PMO our QMS ensures our processes and tools drive our business objectives:
- Customer Satisfaction
- Consistent Service
- Employee Satisfaction
- Continual Improvement
As part of the overall QMS our Corrective and Preventive Action (CAPA) process drives continuous improvement in our practice by ensuring that the appropriate actions are taken when existing or potential issues are identified by investigators.
Closing a project effectively is vital in obtaining the information and data necessary to assess success and make improvements for the future. As part of TEKsystems’ Project Management Life Cycle (PMLC), we administer a customer satisfaction survey, lessons learned exercise and customer sign-off at the end of a project to collect valuable feedback and provide perspective on return on investment achieved. Again all key findings are captured and monitored through our Corrective and Preventive Action (CAPA) process to ensure continual improvement and quality of the services and products we provide.
TEKsystems has a team of specialists dedicated to managing the logistical needs of your projects, ensuring consistency and logistical support for projects of all sizes across more than 100 TEKsystems global office locations. Regardless of the project complexity, reschedules or last-minute project changes, our consultants will arrive properly screened, on time, in the right place and ready to hit the ground running.
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Compassion International, a world renowned nonprofit Christian ministry, approached TEKsystems to form an internal Project Management Organization to match the client’s business objectives. TEKsystems built a co-sourced PMO team with the client’s program managers to support core programs, business analysis and knowledge management initiatives.
GameStop is the world’s largest video game and entertainment software retailer. The company embarked on a critical new e-commerce application initiative and partnered with TEKsystems for day-to-day support and applications management of this system. TEKsystems implemented more mature ITIL®-based processes into the organization and proactively monitored the system to analyze and prevent future issues. TEKsystems alleviated 90 percent of the applications support function, allowing GameStop’s internal resources to hit critical milestones in the new effort.
TransCanada is one of the most significant leaders in North American energy infrastructure and turned to TEKsystems to develop a critical
, commercial application that would run and operate its first oil pipeline. A $16 billion investment initially, the pipeline would open a huge new source of revenue for the company. A 58-person team worked out of TEKsystems’ Montreal Solution Centre and in concert with our Global Project Management Office to execute this project on time and within budget.
Washington Dental Services
Implemented CIF/EDW to meet strategic project objectives. Included in this effort was an ETL conversion from DataStage to SSIS, CIF/EDW expansion, and data mart design and architecture.
The TEKsystems utilizes its Project Management Office to ensure that our project ran smoothly, according to plan. The tools that the team were able to use—like a SharePoint portal and documented methodologies—gave me great confidence throughout the project.- Director, Global IT Services Firm
Aside from the talented team of resources that TEKsystems utilized on our project, the documented processes and methodologies utilized through the Project Management Office ensured that our initiative was completed on time and as promised.- IT Manager, Large Communications Provider