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Home|Services|IT Services|IT Infrastructure Services |Outsourced IT Support Services

Outsourced IT Support Services

IT support teams are strategic assets that can reduce overall IT costs and significantly improve end-user productivity. To maximize the value of their IT support function, leaders must implement strategies to address workforce attrition, knowledge management, scalability and customer satisfaction.

TEKsystems® Outsourced IT Support Services

We address your specific IT support needs, providing solutions that maximize productivity and ensuring end users and systems function optimally. Our extensive outsourcing experience enables us to offer you flexible, high-performance support models that achieve the highest levels of customer satisfaction, end-user productivity and return on investment.

Our Outsourced IT Support Services provide end-to-end solutions spanning:

  • Service Desk: We specialize in total outsourced service desk solutions, including all levels of management and support, tools and technology, as well as co-sourced solutions where our customers maintain a level of day-to-day influence with the service desk.

  • Desktop Support: Our desktop management and mobility services support mobile and thin computing devices, laptops and PCs and can scale based on your unique needs.

  • Network Operations Center Solutions: We work with you to monitor network and data center technologies for event and incident management, including the proactive avoidance of incidents and events that impact users.

How We Drive Business Outcomes

  • Bangalore Solution Center – The Highlights
    • Over 1,200 full time employees in Allegis Group India
    • PMP certified project managers
    • Use of PMI, Agile and ITIL® frameworks
    • The ISC Management team has an average of 10 years working and living in the U.S.
    • Employees with U.S. work experience and multi-national background and advanced degrees
  • Our Methodology

    Using a proven support model built on PMI, Agile and ITIL® frameworks, we tailor our solutions to fit your environment, align to your strategic business objectives and maximize your Return on Investment (ROI).

    • Reduce turnover and loss of institutional knowledge
    • Eliminate backlogs of new projects due to legacy applications management
    • Extend your capabilities, increase productivity and expand your team’s bandwidth
    • Reallocate existing resources with more of a focus on core operations and higher value activities
    • Decrease overhead costs and increase your bottom line

Select Clients

  • Allstate

    Allstate engaged TEKsystems to provide project-based training and support of over 4,800 repair shops throughout the United States. This support was delivered with customer satisfaction rankings averaging over 94%.

  • Best Buy Company

    TEKsystems has been providing customized Telecom Service Desk support to all Best Buy retail locations since 2001. The strength and tenure of the Best Buy / TEKsystems relationship is derived from a willingness to recognize business needs and allow for the flexibility to accommodate the evolving support solutions.

  • Comerica

    Comerica engaged TEKsystems to provide project based Service Desk support to Comerica branch offices during its upgrade of Lotus Notes and MS Office. During this support period, TEKsystems was able to resolve an average of 85% of incidents at the project Service Desk.

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    Testimonials

    • TEKsystems provided us with a Help Desk solution that provided the best balance between the technical expertise our users have come to expect and the commitment to customer service that we demand, at a cost that makes the delivery of help desk services a good value proposition for our organization.- Client employee, Peabody
    • The best part about our partnership has been the open dialogue we have engaged in throughout the relationship. Through continuous feedback and regular reviews, we have been able to ensure consistently high standards of customer service making the TEKsystems Service Desk and our IT Department appear as one team. Our ability to support our end users anytime, anywhere in the world is greatly facilitated by the 24x7x365 coverage the TEKsystems Service Desk team provides.- Chief Technology Officer, Hogan Lovells
    • TEKsystems has consistently been a value added partner and they have helped take ownership of our day to day Operations Command Center (OCC) operations. TEKsystems raised the bar and has also made an impact by helping us reach our goals around continuous process improvement. I see my partners at TEKsystems and the team they helped place here as trusted advisors.- IT Manager, Wawa
    • TEKsystems was a pleasure to work with and took the time to understand our project and our unique needs. TEKsystems was a major factor in the success of our project and we would gladly work with them again in the future.- Client Project Manager, Allstate

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