Application Management Outsourcing
Knowledge transfer is one of the most challenging aspects of applications outsourcing. Multiple systems and interfaces are involved, and each must be understood, defined and managed seamlessly. The best applications management outsourcing models successfully navigate these complexities to lower the total cost of ownership, increase service levels and streamline new efficiencies.
TEKsystems® Application Management Outsourcing Services
Our Application Management Outsourcing practice supports, maintains and enhances
enterprise applications that are critical to your business. As an experienced application
management partner, we work with you to establish a well-defined outsourcing strategy
that supports your business objectives and offers predictable service levels. We use
a proven ITIL®-based approach. Unlike other large, global outsourcing companies,
we quickly adapt and tailor our solutions to meet your unique specifications.
Our capabilities include:
- IT Application outsourcing assessments
- IT Application outsourcing consulting
- IT Application management
- Ongoing application support and maintenance
- Change/release management
- Application retirements
- Service management office
- Service management teams
- ITIL processes
- Proprietary delivery methodologies
- On site, off site stateside, near shore and off shore delivery models
How We Drive Business Outcomes
We utilize a proven application management transition methodology to partner with you to ensure the success of your projects. Our transition programs are custom-built and designed to integrate people, process, technology and management practices seamlessly.
Lower Cost of Ownership
We lower your total costs by using proven processes, off-shore centers and a predictable cost model. Our Application Management Center of Excellence (COE) leverages research, lessons learned and best practices from ITIL® and PMI frameworks to guide how we gather and understand requirements, facilitate knowledge transfer and provide superior services.
Increased Service Value
To increase service value and deliver anticipated benefits, we focus on understanding and aligning with your business drivers through our partnership model. Our project management and governance organizations provide metrics-driven oversight and governance for each client engagement so you can easily validate the positive impact we make.
We use an ITIL®-focused service management framework that emphasizes continual service improvement. Our defined approach is built on the highest industry standards and includes best practices for documentation, transition and incident management processes.
The Right Resources
We offer experienced and dedicated experts to manage engagements and the appropriate knowledge transfer and management processes to seamlessly deliver results. Thanks to our relationship with TEKsystems Staffing Services, we also scale and augment our teams with IT professionals who possess the precise mix of technical skill and business acumen you require.
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Provided supplemental resources in specific skill sets that are managed by Aetna. The team complement varied as needs dictated, allowing the customer flexible access to technical professionals.
Responsible for architecture, development, support and maintenance of critical systems and data-processes for Allstate Motor Club, meeting key business requirements for its custom call center applications, data marts and customer-facing websites.
Delivered a co-managed service that includes monitoring, support, maintenance, enhancement of existing systems, and supported development of new systems, while significantly lowering costs through the use of off-shore and near-shore team members.
Converted functionality and data from one of Apollo’s largest legacy applications to its new technology platform without disruption to the business.
Provided multi-year delivery of application support and quality assurance services across several business areas allowing subject matter experts to focus on strategic initiatives, while decreasing operating budget over time for support activities.
Delaware American Life Insurance
Provided support, maintenance and enhancements to legacy systems including EDI-related applications, using a mixed model that leveraged India-based delivery for significant savings.
Performed incident management and application support services in a FDA-regulated environment. This reduced the team size from 398 customer employees to 147 TEKsystems employees, while meeting 99.74% of SLAs and reducing cost per ticket from $98 to $12 over the term of the engagement.
Encana Oil and Gas
Provided 24x7 database support service for the U.S. division, allowing decentralization of its database support function.
Farm Credit Financial Partners
Provided near-shore application bug fix services that allowed the customer to eliminate an important backlog of bugs and provide small enhancements critical to the business.
Provided blended, on-site, near-shore support of e-commerce website and back-end systems. This engagement met all transition and stabilization milestones under budget.
Provided work order-based break-fix and small enhancement work for a critical mainframe application that serves over 3,000 users and 21 locations.
Built blended on-site, near-shore team to support the entire wholesale insurance application portfolio across four U.S.-based locations, freeing up key capacity for enterprise critical initiatives and mitigating risk associated with an in-house support model.
Provided an off-site application support service to increase resource and process efficiencies and improve overall quality of support.
Provided an India-based delivery of legacy mainframe support and enhancement that provided cost savings of as much as 65% off comparable on-site resources.
Supplied retainer-based support for key TEKsystems-developed, customer-facing e-commerce site during the first year, while meeting knowledge transition goals that allowed the customer to bring support in-house.
Siemens Building Technologies
Provided tier two and three application support services, reducing support costs and freeing up the capacity of key Siemens resources for strategic initiatives.
Tata Consulting Services
Provided a senior application support team with niche skills during a transition period with an external customer, meeting all knowledge transfer and sunset goals for the team.
Provided flexible access to supplemental systems analysts to support development work in the commercial lines at multiple customer sites.
Provided support, maintenance and enhancement services according to customer processes and standards for policy management system, while leveraging India delivery models to meet budget goals.
I’ve been extremely impressed with TEKsystems’ off-shore development team, which possesses deep domain knowledge and well defined processes. Their performance has earned them a spot as one of my most trusted vendors.
Vice President & CIO, Financial Services Company