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Aetna Insurance
Provided supplemental resources in specific skill sets that are managed by Aetna. The team complement varied as needs dictated, allowing the customer flexible access to technical professionals.
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Allstate
Responsible for architecture, development, support and maintenance of critical systems and data-processes for Allstate Motor Club, meeting key business requirements for its custom call center applications, data marts and customer-facing websites.
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Americo Life
Delivered a co-managed service that includes monitoring, support, maintenance, enhancement of existing systems, and supported development of new systems, while significantly lowering costs through the use of off-shore and near-shore team members.
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Apollo Group
Converted functionality and data from one of Apollo’s largest legacy applications to its new technology platform without disruption to the business.
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CIGNA
Provided multi-year delivery of application support and quality assurance services across several business areas allowing subject matter experts to focus on strategic initiatives, while decreasing operating budget over time for support activities.
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Delaware American Life Insurance
Provided support, maintenance and enhancements to legacy systems including EDI-related applications, using a mixed model that leveraged India-based delivery for significant savings.
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Eli Lilly
Performed incident management and application support services in a FDA-regulated environment. This reduced the team size from 398 customer employees to 147 TEKsystems employees, while meeting 99.74% of SLAs and reducing cost per ticket from $98 to $12 over the term of the engagement.
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Encana Oil and Gas
Provided 24x7 database support service for the U.S. division, allowing decentralization of its database support function.
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Farm Credit Financial Partners
Provided near-shore application bug fix services that allowed the customer to eliminate an important backlog of bugs and provide small enhancements critical to the business.
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GameStop
Provided blended, on-site, near-shore support of e-commerce website and back-end systems. This engagement met all transition and stabilization milestones under budget.
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Marathon Petroleum
Provided work order-based break-fix and small enhancement work for a critical mainframe application that serves over 3,000 users and 21 locations.
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Markel Insurance
Built blended on-site, near-shore team to support the entire wholesale insurance application portfolio across four U.S.-based locations, freeing up key capacity for enterprise critical initiatives and mitigating risk associated with an in-house support model.
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Microsoft
Provided an off-site application support service to increase resource and process efficiencies and improve overall quality of support.
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Office Max
Provided an India-based delivery of legacy mainframe support and enhancement that provided cost savings of as much as 65% off comparable on-site resources.
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Regal Cinemas
Supplied retainer-based support for key TEKsystems-developed, customer-facing e-commerce site during the first year, while meeting knowledge transition goals that allowed the customer to bring support in-house.
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Siemens Building Technologies
Provided tier two and three application support services, reducing support costs and freeing up the capacity of key Siemens resources for strategic initiatives.
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Tata Consulting Services
Provided a senior application support team with niche skills during a transition period with an external customer, meeting all knowledge transfer and sunset goals for the team.
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Travelers
Provided flexible access to supplemental systems analysts to support development work in the commercial lines at multiple customer sites.
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Westfield Group
Provided support, maintenance and enhancement services according to customer processes and standards for policy management system, while leveraging India delivery models to meet budget goals.