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Workplace services, redefined

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TEKsystems positioned again in the 2020 Gartner Magic Quadrant for Managed Workplace Services, North America

Gartner MQ

 

Dynamic workplace services solutions drive change, enable transformation and enhance user experiences. We’re passionate about understanding clients’ unique business challenges, drawing on our service management expertise and capabilities in emerging technologies to help clients keep pace with digital transformation.

The Magic Quadrant for Managed Workplace Services, North America report analyzes the strengths and cautions of 20 representative vendors to help leaders select a provider for managed workplace services to boost employee engagement, deliver digital dexterity and shape innovative workplace services.

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We develop solutions to innovate, automate and reimagine what it means to provide services for the digital workplace of the future—placing the end-user experience at the center of every solution we shape.

Brian Van Wyhe, Executive Director of Dynamic Workplace Services, TEKsystems

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TRANSFORMATIVE SOLUTIONS

Automation and Analytics

“Tier Zero” support through automated self-service and self-heal technologies (virtual assistant and chatbot) reduces demand and total cost of ownership. Real-time, executive-level dashboards and deep-dive analytics that drive strategic decision-making.

Digital Service Desk

Tier 1 support—mobile devices, account administration, application support, full life cycle hardware configuration—delivered by higher-skilled agents focused on improving user experience and productivity and, ultimately, incident resolution and customer satisfaction.

Application Management

Custom Tier 2 and Tier 3 support—troubleshooting, data correction, user administration, vendor patching, and regulatory or environmental changes—delivered by agents highly skilled in commonly used and specialized applications. New development capabilities to support application rationalization, demand management, spend optimization or application documentation.

Field Services

Beyond break-fix /deskside support—full asset life cycle management, including inventory management, security control, walk-up repair centers, asset vending and asset lockers.

Engineering and Mobility

Comprehensive image management solutions, automated service systems management architecture and mobile device management that minimize user disruption and maximize productivity.

Collaboration and Productivity

Efficient and secure Office 365 cloud migration—from build to implementation to ongoing support and enhancement. Microsoft Gold certified for Cloud Productivity.

TEKsystems sAIge logo

Chatbots, made easy

Our enterprise-ready AI-based conversational platform can analyze what users are looking for and communicate through multiple channels, languages and devices.

TEKsystems.sAIge can free up your team’s bandwidth by more than 20%.

Discover The Power of Real Partnership

Let’s talk about the world of possibilities and how we can partner to make them a reality.

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Gartner, Magic Quadrant for Managed Workplace Services, North America, Daniel Barros, Mark Ray, Stephanie Stoudt-Hansen, Tobi Bet, 25 February 2020.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from TEKsystems.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.