Support Services - Consolidated Services Desk & Desk Side Support

Each time one of your employees is sidelined with a computer issue, a part of your business is stalled. Worse, officemates are often an employee's first resource for overcoming computer problems. Now you have two or three people stalled out, attempting to fix a printer or format a document. Or, the employee calls your IT staff, and the LAN administrator is pulled from his mission critical job, in order to fix a problem an IT professional five pay-grades below him could have figured out. Both scenarios cost you money - more money than you think.

Our Consolidated Services Desk (CSD) and Desk Side Support (DSS) Services saves your employees time and frustration and saves you money. Our custom outsourcing services provide in-depth technical expertise and world-class management services for peace-of-mind and effortless service continuity.

Consolidated Services Desk

Our CSD is a single point of contact, IT help desk staffing hotline staffed 24/7/365 and available by phone, email, or Web. Our state of the art Enterprise Support Center (ESC) enables us to provide consistent, high quality support to your nationwide locations. With TEKsystems^®, your employees aren't contacting who knows who from across the globe for IT support; they're receiving the level of customer responsiveness and support that TEKsystems has built its reputation on.

• Enjoy a rapid response from services housed at either our state-of-the-art ESC or at your location.
• Improve employee satisfaction with problem resolution through proven processes and procedures, including remote access and diagnostic tools. Call ownership by a trained TEKsystems employee gives you a single point of contact for problem escalation, notification, and resolution.
• Increase your options with flexible pricing models that can be based on incidents, users or calls.
  

Desk Side Support

Our DSS services are your answer for all of the support requests generated in an ever-changing, complex technology environment. Managed from your location, our DSS services seamlessly integrate IT support technicians into your office environments to support desktop, laptop, peripheral equipment, software, and install, move, add and change (IMAC) services. Our DSS services keep your staff productive and your end user IT assets available by providing fast, efficient services whenever you need it.

• Rely on consistent, continuous improvement using the latest technologies with a focus on customer satisfaction for consistent, high quality support.
• On-site dedicated teams understand your users' requirements and your business environment.
• Full lifecycle services from initial deployment through move/add/change activity, problem resolution, and end-of-life asset disposal.

Some of the benefits of both our CSD and DSS include:

• Reduce support costs and improve ROI on your IT investments.
• Keep your staff productive and your IT assets available with fast, efficient field service whenever you need it.
• Reduce the hidden cost of informal peer-to-peer support.
• Improve user productivity by providing a single point of contact who has the answers and solutions to identify and resolve problems quickly.
• Minimize the burden on internal support resources and allow IT management to focus on strategic initiatives.
  

Contact us for more information on our Support Services.

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If we can do this for major EF&I services, imagine how well we handle other IT deployments. TEKsystems offers a range of customizable services:

• Asset Inventory Services
• Asset Retirement Services
• EF&I Solutions
• Deployment Services
• Education Services

Look at our Component Services page for a complete overview of our project-based services.

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